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Case study, E-commerce

An industrial store organised by the problem, not the product.

Maximum Matting sells anti-fatigue, anti-slip, ESD and hot-work matting to UK industry. Buyers arrive describing a hazard, not a product code, so the store is built around the hazard.

  • Maximum Matting
  • New build
  • E-commerce

The brief

The brief.

Industrial matting is a considered B2B purchase with two very different buyers. One knows exactly which mat they want and needs to order it without friction. The other has a floor problem, a safety audit, or a shift complaining about standing all day, and has no idea what the product is called. A conventional category tree serves the first buyer and abandons the second.

The site also had to carry two purchase routes at once: straightforward online ordering for stock items, and a specified, measured quote for larger installations where a site visit is the correct next step.

Scope

What we built.

  1. 01

    Hazard-first navigation

    Entry routes by the risk being solved, anti-slip, anti-fatigue, ESD and anti-static, hot works and welding, alongside the conventional product tree.

  2. 02

    Full product catalogue

    The stocked range including modular tiles, workstation kits, antimicrobial mats, edging and accessories, and the M-Series line.

  3. 03

    Sector pages

    Industry-specific guidance so buyers in a given environment can see what applies to them without translating from generic copy.

  4. 04

    Buyer guides and knowledge base

    Comparison and specification content covering matting types, selection and installation, structured to support both research and search.

  5. 05

    Tile and area planner

    A planning tool for working out layout and quantity before ordering, reducing the guesswork on modular installs.

  6. 06

    Site visit route

    A parallel path for larger installs where hazards are reviewed and the area measured, ending in an installable specification.

Decisions

Build decisions.

  1. 01

    Two front doors, one catalogue

    Hazard-first entry and product-first entry both resolve to the same products. The buyer picks the mental model; the store does the translation.

  2. 02

    Guides as part of the store

    The knowledge base is not a detached blog. It sits inside the buying journey and links directly to the products it discusses.

  3. 03

    A tool instead of a form

    The area planner answers 'how many do I need' on the page. It removes the most common pre-order support question before it is asked.

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